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Privacy Policy

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Last updated: 28 July 2026

Privacy Policy
Last updated: 28 July 2026
Coalville Conny Club (“the Club”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and protect personal information when you visit our website or contact us through it.


1. Who we are
Coalville Conny Club is a community club or association based in Coalville, Leicestershire.
For data protection purposes, Coalville Conny Club is the controller of the personal information described in this policy.


Address:
Coalville Conny Club
76 High Street
Coalville
United Kingdom
LE67 3EE
Telephone: 01530 836623


2. Information we collect
Information you provide to us
When you submit an enquiry through our website contact form, we may collect:

  • your name;

  • your email address, where provided;

  • your telephone number, where provided;

  • the subject and content of your enquiry; and

  • any other personal information you choose to include in your message.

Please avoid including sensitive personal information in your enquiry unless it is necessary.
Information collected automatically
When you visit our website, Wix and its service providers may automatically collect limited technical and usage information, including:

  • your IP address;

  • your browser and device type;

  • your operating system;

  • the pages you visit;

  • the date and time of your visit;

  • the website or link that referred you to our website;

  • your approximate location based on your IP address;

  • the amount of time spent on the website; and

  • information about how you use and navigate the website.

This information may be collected using cookies and similar technologies.


3. How we use your information
We may use your personal information to:

  • receive, review and respond to enquiries;

  • provide information you have requested;

  • communicate with you about your enquiry;

  • keep appropriate records of enquiries and responses;

  • operate, maintain and secure our website;

  • understand how visitors use our website;

  • improve the website’s content, performance and accessibility;

  • prevent or investigate fraud, misuse or security incidents;

  • deal with complaints or disputes; and

  • comply with our legal and regulatory obligations.

We will not use information submitted through the contact form to send marketing communications unless we have informed you separately and have an appropriate lawful basis.


4. Our lawful bases
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Legitimate interests
We may process your information where it is necessary for our legitimate interests, including:

  • responding to enquiries;

  • communicating with website visitors and members of the local community;

  • administering the Club;

  • keeping appropriate records;

  • maintaining the security of our website; and

  • understanding and improving how the website is used.

Before relying on legitimate interests, we consider whether our interests are overridden by your rights and interests.
Steps taken at your request
Where your enquiry relates to a service, booking, membership arrangement or another potential agreement with the Club, we may process your information to take steps at your request before entering into an agreement.


Legal obligation
We may process or retain your information where this is necessary to comply with a legal or regulatory obligation.


Consent
Where consent is required for optional cookies or analytics technologies, we will ask for your consent before using them.
You can accept or decline non-essential cookies through the cookie banner displayed when you visit our website.
You may withdraw or change your consent at any time by changing your cookie settings or adjusting your browser settings.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.


5. Contact forms
Our website uses Wix Forms to collect and manage contact-form enquiries.
When you submit a contact form, the information you provide is stored and processed through Wix’s website services.
We use this information only to:

  • respond to your enquiry;

  • provide the information or assistance you have requested;

  • keep an appropriate record of the enquiry; and

  • manage any related complaint, dispute or legal issue.

Contact-form enquiries are normally kept for up to 12 months after the enquiry has been resolved.
We may retain information for longer where this is necessary to:

  • deal with a complaint or dispute;

  • protect the rights or safety of the Club or others;

  • establish, exercise or defend a legal claim;

  • meet safeguarding responsibilities; or

  • comply with a legal obligation.

After the relevant retention period, the information will be deleted or anonymised where reasonably practical.


6. Cookies
Cookies are small files placed on your device when you visit a website. Similar technologies may also store or access information on your device.
Our website uses a Wix cookie banner that allows visitors to accept or decline non-essential cookies.
Strictly necessary cookies
Strictly necessary cookies are required for the website to operate correctly and securely.
They may be used to:

  • maintain website security;

  • prevent fraud or misuse;

  • remember your cookie choices;

  • support website functions; and

  • provide services you have requested.

​

Strictly necessary cookies do not normally require consent and may not be disabled through the cookie banner.


Analytics cookies
Analytics cookies help us understand how visitors use our website.
Where required, analytics cookies will not be placed on your device unless you accept them through the cookie banner.
You may decline non-essential cookies when you first visit the website.
You can also control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.


7. Wix Analytics
We use Wix Analytics to understand how visitors use our website.
Wix Analytics may collect information such as:

  • the pages you view;

  • how you reached the website;

  • the approximate number of visitors;

  • your device and browser type;

  • general geographic information;

  • the date, time and duration of your visit; and

  • your interactions with the website.

We use this information to:

  • monitor website performance;

  • understand which pages are useful to visitors;

  • identify technical problems;

  • maintain website security; and

  • improve the content and usability of the website.

Wix Analytics information is retained in accordance with Wix’s applicable settings, policies and operational requirements.
We do not retain analytics information for longer than is reasonably necessary to understand website use, maintain security and improve the website.


8. Website hosting and service providers
Our website is created and hosted using Wix.com.
Wix provides services including:

  • website hosting;

  • contact forms;

  • storage of form submissions;

  • website analytics;

  • website security; and

  • cookie-consent tools.

Wix may process personal information on our behalf in order to provide these services.
We may also share personal information where necessary with trusted service providers, including:

  • website administrators;

  • technical-support providers;

  • IT and cybersecurity providers;

  • insurers;

  • accountants;

  • legal advisers; and

  • other professional advisers.

These organisations may only use personal information for the relevant purpose and must protect it appropriately.
We do not sell your personal information.


9. When we may disclose information
We may disclose personal information:

  • where required by law, regulation or a court order;

  • to law-enforcement agencies or public authorities where disclosure is lawful and necessary;

  • to investigate or prevent fraud, misuse or security incidents;

  • to protect the rights, property or safety of the Club, its members, website visitors or others;

  • to establish, exercise or defend a legal claim; or

  • in connection with a reorganisation or transfer of the Club’s activities, where legally permitted.

​

10. International transfers
Wix and some of its service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, appropriate legal safeguards will be used where required.
These safeguards may include:

  • transferring information to a country recognised as providing an adequate level of data protection;

  • using approved contractual protections; or

  • using another safeguard recognised under UK data protection law.

​

11. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Our usual retention periods are:

  • contact-form enquiries are kept for up to 12 months after the enquiry has been resolved;

  • information relating to a complaint, dispute or legal matter may be kept for longer where necessary;

  • analytics information is retained in accordance with Wix’s applicable settings and policies; and

  • technical and security records may be kept by Wix for periods necessary to operate, maintain and protect its services.

Copies of deleted information may remain temporarily in Wix’s backup, recovery or deletion systems before being permanently removed.


12. How we protect your information
We use reasonable technical and organisational measures to protect personal information from:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

These measures may include:

  • password protection;

  • access controls;

  • secure website hosting;

  • software updates;

  • website security monitoring;

  • backups; and

  • limiting access to people who need the information for Club purposes.

Although we take reasonable steps to protect your information, no internet transmission or electronic-storage system is completely secure.
We therefore cannot guarantee absolute security.


13. Your data protection rights
Depending on the circumstances, you may have the right to:

  • ask for access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information;

  • ask us to restrict how we use your information;

  • object to processing based on legitimate interests;

  • ask us to transfer information you provided in a portable format;

  • withdraw consent where processing is based on consent; and

  • complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exemptions.
To exercise a data protection right, contact us by telephone or post using the details in section 1.
We may need to ask for information to confirm your identity before responding.
You will not usually be required to pay a fee. However, the law may allow us to charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.


14. Complaints
Please contact us first if you have a concern about how we handle your personal information. We will try to resolve the matter.
You can contact us by telephone on 01530 836623 or by writing to:
Coalville Conny Club
76 High Street
Coalville
United Kingdom
LE67 3EE
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Further information is available on the Information Commissioner’s Office website.


15. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
You should read the privacy policy of any external website you visit.


16. Children’s information
Our website is intended to provide general information about the Club and is not designed to collect personal information directly from children.
A parent or guardian should contact us on behalf of a child where appropriate.
If we discover that we have collected a child’s information unnecessarily, we will take reasonable steps to delete it.


17. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to:

  • our website;

  • our activities;

  • our service providers;

  • our data-handling practices; or

  • our legal obligations.

The latest version will be published on this page.
The date at the top of the policy shows when it was last updated.


18. Contact us
Questions about this privacy policy or the way we use personal information can be raised by telephone or post:
Coalville Conny Club
76 High Street
Coalville
United Kingdom
LE67 3EE
Telephone: 01530 836623

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